Mistakes, grievances and official sources
How to file an EPFO complaint on EPFiGMS — steps, documents and escalation to CPGRAMS
File a PF or EPS pension grievance on EPFiGMS, write a complaint that gets resolved, track it, and escalate to the regional office, outreach camps or CPGRAMS when needed.
If an EPF claim is stuck, a transfer has not gone through, your employer has not deposited contributions, or your EPS pension is wrong or late, the first formal step is a grievance on EPFiGMS (EPFO's Integrated Grievance Management System) at epfigms.gov.in. You register with your UAN (members), PPO number (pensioners) or establishment code (employers), choose the office concerned, describe the problem with dates and claim numbers, and get a registration number to track it. If the reply does not solve the problem, send a reminder or reopen it, approach the regional PF office or EPFO's monthly outreach camps, and escalate to the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) at pgportal.gov.in. Keep every reference number.
What EPFiGMS is for
| Problem | Use EPFiGMS? |
|---|---|
| Claim pending beyond the normal time | Yes |
| Claim rejected for a reason you have fixed or think is wrong | Yes |
| Transfer from a previous employer not completed | Yes |
| Employer deducted PF but did not deposit it | Yes, against the establishment |
| EPS pension not started, wrong amount, or stopped | Yes (pensioner category) |
| KYC or personal detail correction pending with the employer | Yes, if the employer is not acting |
| Fraud or impersonation in your account | Yes, and report to cybercrime channels |
Step-by-step
- Go to epfigms.gov.in and choose Register Grievance.
- Select your status: PF member, EPS pensioner, employer or others.
- Enter UAN (or PPO number) and verify with OTP. Your details and member IDs appear.
- Select the member ID or PPO concerned and the grievance category.
- Write the description (see the template below) and attach documents such as a salary slip, rejection message or employer letter.
- Submit and save the registration number. You will receive SMS and email updates.
- Track the status with View Status. If there is no reply in a reasonable time, send a reminder from the same page.
Writing a complaint that gets resolved
Officers handle many grievances. One that states facts, dates and the action wanted is resolved faster.
Template (adapt it):
Avoid vague complaints such as "my PF is not coming". Say which account, which claim, and what is wrong.
Documents to keep ready
- Salary slips showing PF deduction for the months in question
- Appointment and relieving letters (for exit date disputes)
- Aadhaar, PAN and bank proof matching your EPFO details
- Screenshots of the passbook and the claim status page
- For pensioners: PPO, bank account details and life certificate (Jeevan Pramaan) status
If the reply does not solve the problem
| Step | What to do |
|---|---|
| 1 | Reply or send a reminder on EPFiGMS explaining why the response is not a solution |
| 2 | Contact the regional PF office handling your account, with the grievance number |
| 3 | Attend EPFO's monthly outreach programme for members and pensioners, held by regional offices (check dates on the EPFO website) |
| 4 | File on CPGRAMS under the Ministry of Labour and Employment, quoting the EPFiGMS number |
| 5 | For disputes about an order on dues or coverage, legal remedies through the appellate authority under the Code on Social Security, 2020; consult a lawyer |
When the problem is your employer
If an employer deducted your share but did not deposit it, or did not enrol you, file the grievance against the establishment. EPFO can inspect and assess dues, and under the law the employer must pay with interest and damages. Collect salary slips as proof. If the employer has closed, EPFO still has powers to recover dues from the establishment's assets; keep following up.
Timelines to expect
EPFO publishes service standards for claims and grievances on its website, and the new pension scheme text reported in 2026 reportedly sets a 20-day limit for settling complete pension claims, with interest payable for unjustified delay. If your grievance has passed the stated timeline, say so in the reminder.
Avoiding fake helplines
- Use only phone numbers and links on the official EPFO website.
- EPFO never asks for OTPs, passwords or a fee to process your claim.
- Do not share your UAN password or Aadhaar OTP with "agents".
Related: EPF claim rejections, EPF transfers and UAN, common pension mistakes and official sources.
Frequently asked questions
Can I file a grievance without a UAN?
Yes. Choose the "others" category or use the establishment's details. Having the UAN makes it much faster.
Can a family member file on behalf of a deceased member?
Yes. Nominees and legal heirs can file grievances about death claims, with the member's details and the claim number.
How do I file a complaint about EPS pension not credited?
Use the pensioner category with your PPO number. Check first that your annual life certificate has been submitted.
Is there a fee?
No. Filing a grievance on EPFiGMS or CPGRAMS is free.
Official sources
- EPFiGMS — EPFO grievance registration and status
- EPFO — regional offices, service standards and outreach programme dates
- CPGRAMS — central government grievance escalation
- Jeevan Pramaan — digital life certificate for pensioners
